Refund & Return Policy
At Avervisa INC, we want customers to have a clear and convenient return experience. This policy explains the conditions and timeframes for returns, exchanges, and refunds for orders shipped within the United States.
1. Return Window
Eligible products may be returned within 30 days of delivery. To qualify, products must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
Due to the personal nature of adult products, opened or used products are generally not eligible for return for hygiene and safety reasons, except where required by applicable law.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been opened, used, or unsealed.
- Items with missing original packaging or accessories.
- Products damaged after delivery due to improper handling.
- Items specifically identified as final sale, where permitted by law.
Defective, damaged, or incorrectly shipped products will be handled in accordance with applicable consumer protection laws and the procedures below.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at support@avervisa.eu.cc.
Please provide your order number, a description of the issue, and photographs where appropriate. We will review the request and provide instructions for a replacement, return, or refund as applicable.
For verified quality defects or shipping errors, Avervisa INC will cover reasonable return shipping costs or provide an appropriate alternative, subject to applicable law.
4. How to Request a Return
To request a return:
- Email support@avervisa.eu.cc within 30 days of delivery.
- Include your order number and the reason for your return.
- Wait for our customer service team to review your request and provide return instructions.
- Package the eligible item securely and ship it using the provided instructions.
Please do not send products back before receiving return authorization.
5. Return Shipping Costs
For non-defective returns due to a change of mind or other customer preference, the customer is responsible for return shipping costs.
For verified defective, damaged, or incorrectly shipped products, Avervisa INC will cover reasonable return shipping costs, subject to applicable law.
Original shipping charges are generally non-refundable unless the return is due to our error or otherwise required by law.
6. Refund Processing
After we receive and inspect an eligible returned product, we will notify you of the approval or rejection of your refund request.
Approved refunds are generally issued to the original payment method within 3–5 business days after the returned item has been received and inspected. Depending on your payment provider or financial institution, additional time may be required for the refund to appear in your account.
7. Exchanges
If you receive a defective or incorrect item, contact us to discuss a replacement or other suitable resolution. Exchanges are subject to product availability and applicable law.
8. Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders that have not entered processing or shipping may be eligible for cancellation. Once an order has shipped, it generally cannot be canceled and must follow our return procedures.
9. Contact Us
For assistance with returns, exchanges, or refunds, contact:
Avervisa INC
2980 BROOKDALE COURT
CONCORD, CA 94518
Phone: (341) 210-3836
Email: joseph@avervisa.eu.cc
Customer Support: support@avervisa.eu.cc
